Digital Commerce Clinic

Grow your digital revenues with a joined-up approach in your organisation.

In our bespoke clinic we work with you and your team over three days to review your digital commerce strategy to prepare a practical investment plan to deliver revenue growth.

 
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CLINIC FRAMEWORK

During the clinic we will focus on developing an understanding of how your organisation can develop improved capabilities along the four key pillars to digital customer sales:

1. Strategy

Developing your organisation’s understanding of your customer in a digital world and adapting business operations and processes for this change.

2. Acquisition

Ensure you are providing digitally-empowered customers with everything they need and expect in order to add you to their purchase consideration set.

3. Conversion

Developing proven tactics, processes and capabilities within your organisation to convert and maximise basket value of prospective customers across your channels.

4. Loyalty

Developing a digital and data-led toolkit to create loyalty, promote advocacy and improve longer-term monetisation of your customers.

 
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IS THIS FOR YOUR TEAM?

The Digital Commerce clinic provides a unique opportunity for organisations to spend time evaluating current processes, technologies and capabilities in order to begin the process of setting revised investment priorities.

It is highly recommended that business leaders, decision-makers and key specialists participate in the entire clinic process. Leaders are essential in setting the strategic direction whilst specialists will bring invaluable information on capabilities and capacities.

Your team will be seeking to grow digital revenues in any of the following industry sectors:

  • Business Services

  • Consumer Goods

  • Consumer Services

  • Education

  • Financial Services

  • Healthcare

  • Media & Entertainment

  • Not-for-Profit

  • Professional Services

  • SAAS / Software Services

  • Tourism

  • Utilities - Energy, Telecoms

What You Can Expect

A Digital Commerce Scorecard for your organisation, mapping out the current capabilities and investment gaps.

Analysis of industry benchmarks to help to establish investment priorities for your business.

An pragmatic plan for investment and organisational change to grow digital revenues.

 
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CLINIC METHOD

Capacities Evaluation

Once you’ve booked your clinic, you will receive access to our digital commerce capacities evaluation tool, which will enable you and your team to easily assess your organisation’s maturity along key pillars.

We will review the resulting Digital Commerce Scorecard together to plan the structure of the clinic.

Clinic Workshops

The clinic is held over 2days at a location of your choosing. The outline structure of the two day workshop is as follows;

  • Current Capacities Scorecard

  • Customer Strategy

  • Customer Acquisition

  • Sales Conversion

  • Loyalty & Advocacy

  • Investment Priorities & Next Steps

The goal of the workshops is to map out practical steps for your organisation to deliver digital growth.

Afterwards

A report will be prepared by our team outlining the key observations from the workshops with a set of practical investment recommendations which can be implemented by your team.

 
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COST

The complete cost for the Capacities Evaluation, Private Clinic and Investment Report is 4,950.00.

Prices for consulting services are exclusive of VAT.

We provide these workshops on-site at your location. Travel expenses are additional to the prices quoted.

 
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SPEAK TO A CONSULTANT

Complete this form to speak with one of our senior consultants about your needs.

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Or simply email us at info@digitalcommerceinstitute.com

 
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WHY CHOOSE DIGITAL COMMERCE INSTITUTE

  • Specialist digital commerce consultancy with access to broad and deep expertise

  • Deep experience in leading digital transformation to deliver significant growth

  • Research and insights-led approach to addresses your organisation’s specific needs

  • Flexible and agile approach to cater for your unique requirements

Find out more about our experience 


SEE WHAT OTHERS SAY

“Laid the foundations for profitably growing the online part of the business, which gladly we have been able to build upon and achieve profitable growth over a number of years.”

“Laid the foundations for profitably growing the online part of the business, which gladly we have been able to build upon and achieve profitable growth over a number of years.”

“Led to better planning and execution of our product roadmap and marketing campaigns.”

“Led to better planning and execution of our product roadmap and marketing campaigns.”

“Helped balance the longer-term strategic needs of the business alongside the short-term tactical norms.”

“Helped balance the longer-term strategic needs of the business alongside the short-term tactical norms.”

If you’re not sure a Clinic is the right option for you, get in touch with us to arrange a quick call to discuss your needs.